PRIVACY POLICY

Last Updated: January 2026

1. Who We Are

Aussie Creatives Studio (“we”, “us”, “our”) is an Australian digital agency providing website design and development, mobile app development, branding, SEO, digital marketing, eCommerce solutions, AI solutions, automation systems, and related digital services.

Australian Business Number (ABN): 31 683 720 943

Business Address: 12 Dimboola Rd, Broadmeadows VIC 3064, Australia

2. Information We Collect

We may collect the following types of personal information:

• Contact information, including your name, email address, phone number, company name, and business details when you contact us or submit an enquiry.
• Project information, including website requirements, branding materials, login credentials, content, images, documents, and other information necessary to deliver our services.
• Payment and billing information necessary to process invoices and payments.
• Usage information, including your IP address, browser type, device information, pages visited, referring website, and website activity collected through analytics tools.
• Communication records, including emails, phone calls, online meetings, messages, support requests, and project correspondence.
• Cookie and tracking information. Please refer to our Cookies Policy for further information.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations.
• Deliver our products and services.
• Manage projects and communicate with you throughout your engagement.
• Process invoices and payments.
• Provide technical support and customer service.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.
• Send marketing communications where you have provided your consent. You may unsubscribe at any time.

4. Legal Basis for Processing

We collect and handle personal information in accordance with the Australian Privacy Principles where collection is reasonably necessary for our business activities.

• Performing our contractual obligations and delivering agreed services.
• Managing customer relationships and ongoing support.
• Operating, maintaining, and improving our business.
• Sending marketing communications where consent has been obtained.
• Complying with legal, taxation, accounting, and regulatory obligations.

5. Disclosure of Personal Information

We do not sell your personal information.

Your information may be disclosed to trusted third‑party providers where necessary to deliver our services, including but not limited to:

• Website hosting providers
• Domain registrars
• Cloud storage providers
• Payment processors
• Email service providers
• Analytics providers
• CRM and project management systems
• Software and technology providers
• Professional advisers where required
• Government authorities or regulators where required by law

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

7. Your Rights

Subject to Australian law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate, incomplete, or outdated information.
• Make enquiries about how we manage your personal information.
• Lodge a privacy complaint if you believe your information has been handled improperly.

Requests may be made using the contact details provided below.

8. Security

We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure, or alteration. Security measures may include:

• SSL encryption where applicable
• Secure hosting environments
• Password‑protected systems
• Restricted staff access
• Secure cloud storage
• Regular software and security updates where applicable

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. International Service Providers

Some of the software, cloud platforms, hosting providers, payment gateways, and technology partners we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable Australian privacy laws.

10. Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be published on our website with the updated revision date.

12. Contact Us

Aussie Creatives Studio

ABN: 31 683 720 943

Address: 12 Dimboola Rd, Broadmeadows VIC 3064, Australia

Phone:+61 480 856 104

Email: sales@aussiecreativesstudio.com.au